- All employees will receive an orientation by the Coordinator of Human Resources to the Code of Ethics and document their willingness to abide by these principles as a condition of employment.
- The Professional Staff of Serenity Lane shall review the Code of Ethics annually for continued relevancy, during the annual competency trainings.
- Admitted patients will receive an orientation to their rights, including their right to receive ethical care and to problem solving procedures should they perceive the need. This orientation shall be documented in the patient record.
- The Code of Ethics is available to other stakeholders upon request.
- Serenity Lane shall at all times maintain visual postings throughout the facility of its ethical standards for patient care which patients and the public may readily observe.
- Patients will be advised of the channels that are available to them for reporting ethical violations in the patient handbook and in orientation session.
Confidential Information
The use of confidential information obtained as a consequence of employment with Serenity Lane must be limited to the proper conduct of Serenity Lane ’s business. All information about our patients is confidential and must never be disclosed to outsiders. Neither Serenity Lane nor any member of the Board of Directors or the staff may use, or permit others to use, confidential information for the purpose of furthering a private interest or as a means of making a profit.
Responsibility to Patients
This principal refers to practices and procedures of individual and/or group counseling relationships.
- The employee’s primary obligation is to respect the integrity and promote the welfare of the patient, whether the patient is assisted individually or in a group relationship. In a group setting, the employee is also responsible for taking reasonable precautions to protect individuals from physical and/or psychological trauma resulting from interaction within the group.
- The counseling relationship and information resulting there from (must) be kept CONFIDENTIAL, consistent with the obligations of the employee as a professional person. In a group counseling setting the counselor must set a norm of CONFIDENTIALITY regarding all group participants’ disclosures.
- If a patient is already in a counseling relationship with another professional person, staff must attempt contact with that professional after obtaining proper releases for the exchange of relevant information regarding the patient in question. The contact, or attempts to contact, must be documented in the clinical record.
- When the patient’s condition indicates that there is clear and imminent danger to the patient or others, the employee must inform responsible authorities after (Duty to Warn) consultation with their manager, Chief Executive Officer, or supervisor. The assumption of responsibility for the patient’s behavior must be taken only after careful deliberation. The patient must be involved in the resumption of responsibility as quickly as possible.
- The solicitation or acceptance of commissions, fees, or anything of monetary value on the part of an employee from patients, suppliers, or any other source as compensation for services routinely rendered to patients is not sanctioned.
- Records of the counseling relationship, including interview notes, test data, correspondence, progress notes, and other documents are to be considered professional information for use in counseling and they are considered a part of the records of Serenity Lane. Revelation to individuals or organizations of counseling material must occur with the written consent of the patient unless the state or federal government allows or requires release of the information without the patient's written consent. Patients are given a copy of Serenity Lane's Notice of Privacy Practices which describes how clinical information about them may be used and disclosed with and without their written authorization.
- Use of data derived from a counseling relationship for purposes of counselor training shall be confined to content that can be disguised to ensure full protection of the identity of the patient.
- Professional employees will not engage in personal relationships with registered patients of Serenity Lane. Patients who drop out of their treatment plan prematurely will be considered off limits for the purpose of this section for twenty-four (24) months after the date of their last registration.
Ethical Conflicts
- If the employee determines an inability to be of professional
assistance to the patient, or perceives an ethical conflict, the
employee must bring this situation and its concerns to their supervisor.
The supervisor will determine the most appropriate action to be
taken.
- Employees who have relatives, close friends, and/or business
acquaintances will excuse themselves from taking an active part
in the treatment plan of such relatives, acquaintances and friends.
This is necessary to ensure objectivity in the service to such
individuals.
Responsibility to Colleagues
The employee should treat colleagues with respect, courtesy,
fairness and good faith.
- The employee should cooperate with colleagues to promote professional
interests and concerns.
- The employee should respect ethical confidences shared by colleagues
in the course of their professional relationships and transactions.
- The employee should create and maintain conditions of practice
that facilitate ethical and competent professional performance
by colleagues.
- Any employee having knowledge of unethical practices on the
part of another colleague should report such practices to Serenity
Lane's administrator.
- The employee who replaces or is replaced by a colleague in a
professional practice should act with consideration for the interest,
character, and reputation of that employee
- The employee should extend to colleagues of other professions
the same respect and cooperation that is extended their employee
colleagues.
- Employees may not use the work place for proselytizing for religious,
political or economic purposes.
Responsibility to Serenity Lane
The employee should adhere to commitments made to the employing
organization, Serenity Lane.
- The employee should work to improve Serenity Lane's policies
and procedures, and the efficiency and effectiveness of its services.
- All employees should act to prevent discrimination of any kind at Serenity Lane. When serving in the capacity of a supervisor, leadership should act to prevent and eliminate discrimination at Serenity Lane in work assignments and its employment policies and practices.
- The employee should use with scrupulous regard, and only for
the purpose for which they are intended, the resources of Serenity
Lane.
Business Transactions
Each employee should avoid representing Serenity Lane in any transaction
with any person, firm, corporation, or organization with which
the employee, or any member of the employee's family, has any
material connection or in which he owns a substantial interest.
Any such conflict needs to be brought to the attention of their
supervisor.
Employees who serve as an officer or a board member of any other
organization, corporation, association, government entity, etc.
shall not represent Serenity Lane in any transactions with that
same organization, corporation, association, or government entity
in any contractual relationship.
All transactions with outside suppliers should be conducted on
a business-like basis in the best interest of Serenity Lane. Decisions
should be governed by a customer-business relationship and not by
personal friendship.
Civic Activities
Active participation by employees in religious, community, professional
or charitable organizations is encouraged. Approval is not required
to participate in or accept appointment as a trustee, director or
officer of a non-profit organization unless there is some other
potential conflict of interest between the organization and Serenity
Lane.
Political Activities
Employees may participate in political activities on their own
time and in accordance with their individual desires and political
preferences. However, it must be clear at all times that an employee's
participation is done as an individual and not as a representative
of Serenity Lane. Before the employee becomes a candidate or appointee
to a public office, the employee must advise his or her supervisor.
Proprietary Knowledge
No employee will share knowledge, facts, reports, written documents
regarding Serenity Lane methods, procedures, operations etc. without
the expressed written consent of the Chief Executive Officer.
Because the employee's primary responsibility is to provide clinical
services to Serenity Lane in accordance with stated employee contracts,
Serenity Lane discourages such outside activities as facilitation
of outside therapeutic groups, or any other activity that proves
to be adversely affecting the employee's job performance at Serenity
Lane. It is the obligation of every employee, when contemplating
participating in such outside activities, to first bring these issues
to the Chief Executive Officer for his consideration and appropriate
recommendations.
Marketing Ethics
The Serenity Lane Marketing Department, in addition to supporting
and obeying laws and legal regulations pertaining to marketing and
advertising extend and broaden the application of high ethical standards.
Specifically, we will not knowingly make marketing claims or create
advertising that contains:
- False or misleading statements
or exaggerations
- Testimonials that do not reflect the real
opinion of the individual(s) involved
- Price claims that
are misleading
- Claims insufficiently supported or that distort
the true meaning of practicable application of statements made by
professional or scientific authority
- Statements, suggestions
or graphics offensive to public decency or minority segments of
the population.
We recognize there are areas that are subject to honestly different
interpretations and judgment. Nevertheless, we agree not to use
advertising that is in poor or questionable taste or that is deliberately
insensitive.
These principles are based on the belief that sound and ethical
practice is good business. Confidence and respect are indispensable
to our success and our relationship with clients and the public
at large is dependent upon good faith.
Outside Conflicts of Interest
No outside activity must interfere or conflict with the interest
of Serenity Lane. Acceptance of outside employment, election to
directorships of other organizations, and participation in the affairs
of outside organization carry possibilities of conflict of interest
and should be discussed with the Chief Executive Officer before
acceptance.
No employee of Serenity Lane will be a director or officer of any
other treatment facility or any other entity, which competes directly
or indirectly with Serenity Lane without prior approval of the Chief
Executive Officer.
Specified types of outside activities that raise conflict of interest
or other difficult situations include, but are not limited to:
- Being employed by a business, or personally engaging in any
activity that is competitive with Serenity Lane.
- Using Serenity Lane equipment, supplies, files, letterhead,
or facilities for purposes other than Serenity Lane related activities.
- Personal conduct involving the use of mood altering substances;
gambling activities outside of work hours which may prove embarrassing
or reflect adversely upon Serenity Lane or the professional employee
in the conduct of his or her duties at Serenity Lane.
- Statements or circumstances that may apply sponsorship or support
by Serenity Lane of an outside employer or of a political, charitable,
civic, religious, or similar organization when such is not the
case.
Professional Competence and Integrity
Employees who are dedicated to maintain high standards of professional
competence and integrity will do the following:
- Employees who (a) are convicted of felonies, (b) are convicted
of misdemeanors (related to their qualification or functions),
(c) engage in conduct which could lead to conviction of felonies
or misdemeanors related to their qualifications or functions, (d) are expelled from other professional organizations,
or (e) have their license or certificates suspended or revoked,
must report such activities or actions immediately to the Chief
Executive Officer.
- Employees will seek appropriate professional assistance for
their own personal problems or conflicts that are likely to impair
their work performance or their clinical judgment.
- Employees will not engage in sexual relationships with patients.
- Employees will not engage in verbal, emotional or behavioral
harassment of patients, trainees or colleagues.
- Employees will not attempt to diagnose, treat or advise on problems
outside recognized boundaries of their competence.
- Under no circumstances is an employee ever to meet a patient, or former patient, or patient family member, outside of Serenity Lane property. Additionally, no employee may ever give their personal cell phone number, home phone number, or any other means of contacting them outside of Serenity Lane.
- Employees will attempt to prevent the distortion or misuses
of their clinical findings.
- Employees will be aware that because of their ability to influence
and alter the lives of others, they must exercise special care
when making public their professional recommendations and opinions
through testimony or other public statements.
- In recognition of the fact that the relationship between counselor
and patient is one in which the utmost discretion, good judgment
and ethical behavior is of paramount importance, certain restrictions
as to the scope of that relationship need to be carefully and
strictly outlined and adhered to. This needs to be done in order
to ensure the relationship's integrity and therapeutic soundness,
therefore, activities such as in kind payment for services (i.e.
a patient offering free meals at his restaurant to a counselor
in exchange for counseling services), and financial transactions
between counselor and patient such as lending/borrowing money,
entering into loan agreements, formation of social relationships
secondary to the ongoing therapeutic relationship, or the sponsoring
of active patients are all considered to be unethical and are
not to be engaged in by the staff employee. Similarly if any staff
employee becomes aware of a colleague engaging in such activities,
it is their responsibility to bring such issues and concerns to
the Chief Executive Officer immediately.
Responsibility to the Profession
Employees respect the rights and responsibilities of professional
colleagues; and participate in activities which advance the goal
of the profession.
- Employees remain accountable to the standards of the profession
when acting as members or employees of organizations
- Employees recognize a responsibility to participate in activities
that contribute to a better community and society.
- Employees are concerned with developing laws and regulations
pertaining to their field that serve the public interest, and
with altering such laws and regulations that are not in the public
interest.
- Employees recognize the need for continuing education and are
open to new procedures and changes in expectations and values
over time.
- Employees recognize that personal problems and conflicts may
interfere with professional effectiveness. Accordingly, they refrain
from undertaking any activity in which their personal problems
are likely to lead to inadequate performance or harm to a patient
or colleague. If engaged in such activity when they become aware
of their personal problems, it is the employee's obligation to
bring this to the attention of their immediate supervisor so that
a determination can be made as to whether they should suspend,
terminate or limit the scope of their professional activity.
Candor with Management, Auditors, and Counsel
Employees are expected to maintain complete and open communication
with management regarding Serenity Lane matters. No employee will
deliberately conceal information or mislead management, auditors,
or counsel.
Implementation of the Code of Ethics
Difficult questions of judgment may arise in connection with the
Code of Ethics. If any doubt exists regarding the propriety of an
action or activity, the employee should seek advice and written
approval from the Chief Executive Officer. All employees are expected
to promptly report the existence of any of their relationships,
interest, or actions, which might violate or appear to violate the
Code of Ethics.
Violations of the Code of Ethics
Any suspected violations of the Code of Ethics should be referred
to the Chief Executive Officer. Violations of the Code of Ethics
may be grounds for disciplinary action, up to and including dismissal.
In situations where infractions of the Code may have violated federal
or state law, such infractions will be disclosed as appropriate,
and reported to enforcement agencies as required.
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