Saturday and Sunday: 3:30 p.m. – 5:45 p.m.
Patients' family members who are participating in our Family Programs on Saturday and Sunday may visit with patients during the lunch hour on those days.
You may visit patients in the hospital unit from 9:00 a.m. – 9:00 p.m., 7 days a week.
When coming to our facility, please keep in mind that Serenity Lane has a dress code. If you are visiting in the facility and your clothing does not meet these standards, you may be asked to leave the facility. View Dress Code »
Please note: Visitors are not allowed to have dinner here with the patients, however, they may sign up for lunch on Saturday and Sunday, when participating in the family program.
To preserve patient confidentiality, you may write to them by addressing the envelope for example:
- Frank G. (First name + first initial of last name. No need for last names.)
616 East 16th Avenue (No need to say "Serenity Lane")
Eugene, OR 97401
- The letter will be delivered to that patient.
EMAIL is not available to any of our patients.
PHONE CALLS can be made to the center. (541) 687-1110.
While patients are in detox the call will be forwarded to the nurses station and one of our nurses will take the name and number of the caller, so the patient can all them back from a patient phone. There is no way to transfer those calls directly to a patient in detox as there are no bedside phones. We recommend that each patient bring a calling card with them upon admission, so they can make long-distance outgoing calls if and when they are able.
After detox, when the patient has transferred to our residential program, the phone system is different. There are five regular phones in the building, and the patients are at liberty to give out those numbers to anyone they want to have contact with. If you call one of those numbers, a patient will answer, (no Serenity Lane staff will ever pick up any of those phones) but the patients always do their best to get the person on the phone who is being called. If they cannot be located, then a message is put on a message board for that patient.
Patients are driven to outside locations to attend AA/NA meetings on a regular basis. Participating in twelve step programs is encouraged after treatment.